On one of my missions to help someone out with a setting in some program they were using I stumbled across this handy little app. If only I had this back in my tech support days it would have saved me countless hours of phone support with a client. Jing allows you to create screen shots or videos to use when trying to explain how to use a piece of software or some element of their computer’s operating system. When using the screen shot feature it gives you several options to annotate the image to get your point across. A very useful feature for tech writing. In the past I have used Photoshop to create my images for tech papers but as everyone does not have access to Photoshop this application will do quite nicely. In the image below you can see some examples of the annotations provided by Jing.

Jing Screen Shot

When a simple pic won’t suffice you can create a video showing step by step instructions complete with audio. This is easily the best feature of Jing as nothings gets a person through a jam like video with audio prompts showing them exactly what they need to do in order to accomplish their task. A friend new to Mac computing and Adium (a multi-client IM application for Mac OS) asked me how to set a custom away message over email, I launched Jing and created this video in a matter of minutes…

Creating a custom away message in Adium

Much faster than typing out the steps in an email and left little chance of them not understanding how to do what they wanted with their application.

Jing sits off to the side of your screen and when you need it all you have to do is hover your mouse over it and you’re moments away from creating a screen shot or video you can share via chat, a web forum or email. Jing places a link to the media you created on your clip board, so all you have to do it paste it into your conversation. It’s a cross platform application so there are versions available for both Mac and PC users and at the current time Jing is free. That’s right, free.

So, if you want to check it out head on over to their web site and give it a try. The only thing you have to spend is your time.